• 750 Princes Hwy, Laverton North VIC 3026
  • (03) 9314 3344
  • germanprestige@hotmail.com

Shipping Guides

Shipping Options

At German Prestige Pty Ltd, we are dedicated to providing a seamless and efficient shipping experience for all our customers. Below, you will find detailed information about our shipping policies and guidelines to ensure you receive your parts in a timely and secure manner.

Standard Shipping

Plan
Delivery Time: 5-7 business days
Cost: Calculated at checkout based on weight and destination
Tracking: Full tracking available

Express Shipping

Plan
Delivery Time: 2-3 business days
Cost: Calculated at checkout based on weight and destination
Tracking: Full tracking available

Extended Warranty

Plan
Delivery Time: 1-2 business days
Cost: Calculated at checkout based on weight and destination
Tracking: Full tracking available

Local Pickup

You can pick up your orders from our store in Laverton North

Local delivery

We do have local delivery available contact us for a delivery quote.

Shipping Guidelines

Order Processing Time

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

International Shipping

We ship to select international locations. Please check availability at checkout. International shipping times and costs vary by destination.

Packaging

All parts are carefully packaged to prevent damage during transit. Larger items or bulk orders may be shipped in multiple packages.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package through the provided link.

Delivery Issues

If your order is delayed, please contact our customer service team for assistance. We will work with the carrier to resolve any issues as quickly as possible.

If you receive a damaged item, please contact us immediately. Provide photos of the damage and the packaging, and we will arrange for a replacement or refund.

If your package is lost in transit, please contact us. We will initiate an investigation with the carrier and work to resolve the issue promptly.

Shipping Tips

  • Double-Check Your Address: Ensure that your shipping address is correct and complete to avoid delays or misdeliveries.
  • Be Available for Delivery: If possible, be available to receive your package or arrange for someone to be present at the delivery location.
  • Inspect Upon Arrival: Inspect your parts upon arrival and report any issues immediately to ensure quick resolution.

Must to know!

Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the estimated shipping cost in your shopping cart before completing your purchase

Returns and Exchanges

For information on returning or exchanging an item, please visit our Returns & Exchanges page. Our goal is to ensure you are completely satisfied with your purchase.

Customer Support

If you need further assistance with your order, please contact our customer service team at germanprestige@hotmail.com OR call 0393 143 344. We are here to help

German Prestige Pty Ltd

Your Trusted Source for Quality Auto Parts in Laverton North, VIC

(03) 9314 3344

24/7 Support for Your Business

German Prestige Pty Ltd Work Hours

Monday-Friday 09:00 AM - 05:00 PM
Saturday- Sunday Closed

© 2024 German Prestige Pty Ltd || All Rights Reserved